Resolve common subscription lifecycle and payment-related issues encountered by administrators and customers.

The Subscription & Payment Issues section provides guidance for diagnosing and resolving problems related to renewals, recurring payments, subscription status changes, email notifications, and customer account management.

Renewal Issues #

Troubleshoot problems related to subscription renewals.

Common topics include:

1. Automatic renewals not processing
2. Manual renewal failures
3. Renewal orders not being created
4. Duplicate renewal orders
5. Failed renewal attempts
6. Payment retry issues
7. Incorrect renewal dates
8. Renewals remaining in pending status
9. Scheduler or cron-related renewal failures

Payment Gateway Issues #

Resolve issues with recurring payment gateways.

Supported troubleshooting includes:

1. PayPal recurring payment errors
2. Stripe payment failures
3. Invalid API credentials
4. Webhook configuration issues
5. Sandbox and test mode problems
6. Live mode configuration
7. Gateway authorization failures
8. Unsupported recurring payment methods
9. Payment processing timeouts
10. Gateway compatibility with subscriptions

Subscription Status Issues #

Fix problems where subscription statuses do not update correctly.

Common issues include:

1. Subscription remains Pending
2. Active subscription not renewing
3. On Hold subscriptions not resuming
4. Cancelled subscriptions not reactivating
5. Expired subscriptions not updating
6. Failed subscriptions after payment
7. Incorrect status synchronization
8. Auto-renew status not updating

Customer Account Issues #

Resolve customer-related subscription problems.

Topics include:

1. Customers unable to purchase subscriptions
2. Auto-renew toggle not available
3. Subscription not appearing in My Account
4. Customers unable to cancel subscriptions
5. Customers unable to renew subscriptions
6. Incorrect billing schedule
7. Missing subscription history
8. Access permissions after subscription changes

Email Notification Issues #

Troubleshoot subscription-related email delivery problems.

Common topics include:

1. Renewal reminder emails not sent
2. Expiry notification failures
3. Payment failure notifications
4. Subscription activation emails
5. Subscription cancellation emails
6. Renewal confirmation emails
7. Email scheduling issues
8. WooCommerce email configuration

Billing & Pricing Issues #

Resolve billing configuration problems.

Common issues include:

1. Incorrect renewal price
2. Sign-up fee calculation errors
3. Billing interval configuration
4. Trial period issues
5. Renewal totals not matching
6. Taxes on subscription renewals
7. Coupon compatibility with subscriptions

Scheduler & Automation Issues #

Resolve issues related to automated subscription processing.

Topics include:

1. Scheduled actions not running
2. Renewal scheduler failures
3. Payment retry automation
4. Reminder automation
5. Cron configuration
6. Delayed subscription updates
7. Missed scheduled renewals

Data & Synchronization Issues #

Troubleshoot subscription data inconsistencies.

Common topics include:

1. Subscription linked to the wrong order
2. Renewal order synchronization
3. Customer data mismatch
4. Missing subscription records
5. Duplicate subscriptions
6. Imported subscription issues
7. Database synchronization errors